Perception is Reality July 3, 2007Posted by Tariq Ahmed in Leadership.
When I hear about incompetence, I usually terminate that person and accept their apology for their poor performance (see Captain Needa). I really should consider the entire situation and history, but this simply proves that for any person, department, or organization: perception is reality.
If your department is doing a fantastic job, it means very little if management is being told about a glaring problem, weakness or issues. You must always consider the politics and perception of management towards your department.
If you hear small issues being amplified or real issues discussed, remember to take them seriously and address them immediately. Always have your facts straight and aggressively portray reality.
One should also be wary of other departments attempting to pin their failures on your department. When that situation occurs, you need to take the gloves off and introduce reality to your peers.