The Ivory Tower Syndrome December 25, 2007Posted by Tariq Ahmed in Business Management.
This syndrome occurs when top management becomes disconnected from the reality of the business. Organization size, complexity and information filtering all contribute to the problem.
In order to avoid the Ivory Tower syndrome, the Sith recommend that all top management, including the CEO should spend 1 hour a month, observing desk-side, in rotation with every position in the company. From the janitors to marketing, no position is too menial for this task. If the position uses a body, then that body is a cost to the company and needs to be performing their duties in an efficient and purposeful manner.
The purpose of this task is to observe front-line employees in the organization and directly observe problems, inefficiencies and procedures that the employee is using in their daily activities. Information filtering is a constant threat to top management, and sometimes the only way to really know what’s going on, is to get your hands dirty.
Out-sourced workers and contractors should also be observed as the company ultimately pays for their services and everything above applies to them.
Once management is on board for the program, someone should have the responsibility of scheduling the desk-side observations in a random, unannounced fashion and ensure everyone participates in their sessions.